Knowledge Base

If you have question or are experiencing issues, search our knowledge base to get an instant solution to your problem.

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Slow speeds

What you can do to improve your speeds

Forgot username or password

Reset your password via our website

Can't connect or disconnecting randomly

There could be many reasons for this. Let's figure out what they are.

Username/password browser popup

Popup Window Asking for Username and Password

Streaming service not working

BBC, Amazon, not working.

API Connectivity

Windscribe API is blocked on your network

Can't send email

You're probably using SMTP 25, cut that out

Didn't get upgraded

You probably made multiple accounts

DNS Leak

There probably is no DNS leak

SOCKS5 Proxy issues

Bandwidth not reset

Bandwidth resets every 30 days

Kodi Support

Use VPN Manager plugin

Lifetime account expiry

It will auto-renew at no cost

Didn't get confirmation email

Just wait a while.

TCP Socket Termination

Using Windscribe with torrent clients

Don't use SOCKS, it's dangerous

Setting Up Port Forwarding

Configure your device to use port forwarding over a VPN

How to connect to a Static IP server

Mine for Upgrades program discontinued

Issues Logging into Windscribe

Does Windscribe block or support IPv6 traffic?

IPv6 tunnels are planned and coming! But for now, the best thing to do is block IPv6 connectivity instead.

Difference between desktop app and browser extension

You might be wondering why we recommend both, here's a quick rundown.

Firewall Modes

Many users prefer to use the application Firewall in different ways so we've given you the freedom to choose a few different modes.

Stealth Protocol on iOS

Stealth is currently unavailable on iOS but we have plans to implement it in a future update

How to whitelist a domain in R.O.B.E.R.T.

Whitelist the domain on our website

What does “Delete Sessions”/“Delete VPN Creds" mean?

These will force logout from all your account sessions and reset any custom config credentials that may be used outside the Windscribe clients.

Referral and Affiliate account linking instructions

This is the correct process to follow to ensure that someone you refer to us has their account linked to yours for our juicy referral and affiliate benefits.

Am I allowed to share my Windscribe account?

No, please don't do this unless you want your account banned.

How to add an email address to your Windscribe account

Windscribe does NOT require the use of an email address, however there are a few good reasons for why you might still want to add one to your account.

Why has my monthly bandwidth limit been decreased?

You probably unsubscribed from our promotional emails.

Why should I give my email to Windscribe?

...is what you might ask when you find out that providing an email for our service is completely optional!

What is Ephemeral Port Forwarding and how to use it

Ephemeral Port Forwarding is available to all Pro users. Reserve a port on all of our servers for 24 hours and then you can access your device from anywhere online!

Can I use Windscribe for Free?

Yes! We offer a completely Free plan that gives you 10GB of VPN traffic per month. Not a trial, but a free plan.